MyUniMentor Mentor and Super Mentor Agreement

Version: 1.4 — 15 October 2026; published pending the solicitor's sign-off

Legal operator: CJEL DIGITAL IMAGING EDUCATION SOLUTION PTY LTD (ABN 59 630 412 047; ACN 630 412 047)

Main business location: NSW 2034, Australia

CJEL DIGITAL IMAGING EDUCATION SOLUTION PTY LTD (ABN 59 630 412 047; ACN 630 412 047) ("CJEL") operates the MyUniMentor project and online service ("MyUniMentor"). References to "MyUniMentor", "we", "us" or "our" mean CJEL in its capacity as operator of the MyUniMentor project.

This agreement is between CJEL DIGITAL IMAGING EDUCATION SOLUTION PTY LTD (ABN 59 630 412 047; ACN 630 412 047) and the user accepting it as a Mentor.

1. Purpose

MyUniMentor lets experienced students provide peer mentoring to newer students and creates a pathway for Mentors to develop leadership, Community Contribution and career evidence.

2. Intended relationship

You are intended to provide Mentor Services as a non-exclusive independent service provider.

You:

• - decide whether to offer services;
• - set your own Mentor Service Price;
• - choose your availability;
• - decide whether to accept available Booking requests;
• - may stop offering services;
• - may provide services elsewhere, subject to lawful confidentiality and non-circumvention obligations.

There is no minimum hours requirement and no guaranteed income or Booking volume.

However, the actual legal relationship is determined by law. Nothing in this Agreement removes a status or protection that applies to you as an employee, contractor, employee-like worker or other regulated worker.

3. Eligibility

You must:

• - be at least 18;
• - meet the current student/recent-graduate eligibility criteria;
• - provide accurate information;
• - complete requested identity and study verification;
• - complete Stripe Connect onboarding before you can be paid;
• - comply with the Code of Conduct.

4. Your profile

You are responsible for ensuring that your profile:

• - is accurate;
• - does not exaggerate qualifications or experience;
• - does not imply professional registration you do not hold;
• - does not promise outcomes.

5. Permitted Mentor Services

You may provide experience-based peer support such as:

• - student life;
• - settling in;
• - campus and university systems;
• - study habits;
• - accommodation-search experience;
• - cultural adjustment;
• - language/cultural exchange;
• - personal experience of processes you have genuinely gone through.

6. Prohibited services

Unless lawfully authorised under a separate approved professional role, you must not:

• - complete assessable work;
• - substantially write work another student will submit as their own;
• - sit an assessment or exam for someone;
• - impersonate a student;
• - falsify documents;
• - provide personalised immigration assistance;
• - provide legal, financial, medical or clinical advice;
• - misrepresent yourself as a registered professional;
• - guarantee admission, visa, employment, academic or other outcomes.

7. Visa questions

You may share your own experience and direct a user to official information.

Unless legally authorised, you must not:

• - assess a person's visa eligibility;
• - recommend a visa strategy;
• - tell a person how migration law applies to their individual circumstances;
• - prepare or materially assist with a visa application as immigration assistance;
• - represent a person in a migration matter;
• - guarantee a visa outcome.

Where a Mentee seeks individual immigration assistance, you must stop that part of the peer discussion and recommend an appropriately authorised Professional Provider or official information.

You must not accept an undisclosed personal referral payment from a Professional Provider.

7A. New Mentors

Every Mentor who has completed the applicable eligibility checks and onboarding may offer and accept Bookings for their own Mentor Services, including while displaying a New Mentor label. Super Mentor status is not required to accept Bookings. The New Mentor label does not represent a professional qualification, lack of eligibility or guaranteed level of competence. You set the price shown in your listing, you are responsible for the Mentor Service you provide, and you are paid for your paid Bookings under clauses 9 and 12. Participation in observation, Community Contribution or awards is separate from booking eligibility.

Observation (with consent). An administrator may arrange for a MyUniMentor team member, a Super Mentor or a New Mentor to observe a one-to-one session, only if the Mentee is told beforehand who will attend, why they will attend and what information they will see or hear, and freely agrees. A Mentee may refuse or withdraw consent without losing the booked service or paying extra. The observer must keep the session confidential, must not record it and must not deliver services or perform productive administration. If the role changes, observation must stop pending approval of an appropriate arrangement, including payment where required. No unpaid status is guaranteed by this clause. Observation of Group Sessions is not offered, because every participant would have to agree.

Asking for help. You may ask MyUniMentor, or an experienced Mentor (a Super Mentor), for advice about a Booking you are delivering. A Super Mentor who offers to help is shown only the service, format and date of that Booking, never the Mentee's name or contact details, and you must not share them either. Help is given in a private Platform chat between you and the helper, which MyUniMentor may read. Asking for help does not change who delivers the Booking or who is paid; if you cannot deliver it, use the withdrawal process in clause 9 instead.

7B. When the New Mentor label is removed

The label is removed automatically when you have received three Mentee reviews and their average rating is 4 stars or more.

If the average is below 4 stars, an administrator decides whether to remove the label. The administrator records the decision and the reasons, and tells you.

The label does not apply to Super Mentors, or to a Mentor an administrator approves, with reasons recorded.

7C. Group Sessions

If your listing offers a group format, your group price is a price per participant, and each Mentee books their own place by choosing a date and number of hours (or a seat in a fixed group time you publish, with up to two seats). Each Mentee makes a separate Booking, pays separately, confirms delivery separately and may raise a dispute about their own Booking only. The listing must tell Mentees that other participants will hear what is shared. If only one Mentee books, the session proceeds with that Mentee unless you cancel it, in which case every Booking is refunded in full. Each Booking's dispute is normally handled on its own; a provider-wide fraud review or legal hold may affect more than one.

7D. $0 sessions for your career development

Any Mentor, including a New Mentor, may choose to offer a service at a price of $0 as part of their own career development (for example, to gain experience and build the career profile described in clause 23). Offering it is optional, is unpaid, and is never a condition of Bookings, payment or Super Mentor recognition.

For a $0 session:

• - you are not paid, and no Mentor Commission or percentage Platform Fee applies;
• - the Mentee must be a member (the one-time Membership Fee is paid to MyUniMentor under the Membership Agreement); no part of it is paid to you;
• - after the session you may claim the actual time you spent. It is recorded under the Community Contribution and Super Mentor Policy only after the Mentee confirms it and an administrator approves it; if the Mentee does not respond, an administrator reviews the claim on the available evidence;
• - recorded time appears on your career profile and contribution record. It is not required for, and does not automatically lead to, Super Mentor status.

MyUniMentor keeps this activity under review. If it should be paid or classified differently, MyUniMentor will stop or change it.

8. Price

You set your Mentor Service Price.

Your price is per hour. A Mentee pays your price multiplied by the number of hours they book.

You must not mislead Mentees about what is included.

A Booking covers only the hours booked. If a Mentee wants more time, they make a new Booking; sessions are not extended for extra payment.

9. Mentor Commission

For each paid Booking:

• - Standard Mentor Commission: 10% of the Mentor Service Price.
• - Super Mentor Commission: 5% of the Mentor Service Price.

The applicable rate is fixed when the Booking is confirmed.

You appoint CJEL as a limited agent to collect the Mentor Service Price and to administer the disclosed commission, refunds and payment decisions authorised by these terms. Payment received by CJEL for a Booking discharges the Mentee's corresponding payment obligation to you to that extent. CJEL separately supplies its Platform services. This mandate does not change a status or obligation imposed by law.

When a Booking forms. The Mentee pays at checkout and sends a request. The contract for your Mentor Service forms when you accept the request. If you decline it, or do not respond within 48 hours (or before the session start, if sooner), MyUniMentor may arrange another Mentor, or deliver the session itself, and the Mentee may instead cancel for a full refund.

If you cannot deliver a Booking you accepted, tell us through your dashboard as soon as you can. MyUniMentor may arrange another Mentor or deliver the session itself. You are not paid for a Booking you do not deliver.

Acting on your Bookings. Accept or decline requests, reply to your Mentee's messages, and open and complete sessions promptly. MyUniMentor monitors every Booking and can see its records and messages (Privacy Policy, clause 5). If you do not act - for example a request or a Mentee's message is left unanswered for 24 hours, or a session is not opened or completed when it should be - MyUniMentor may remind you, and may then arrange another Mentor, deliver the session itself, or cancel the Booking with a full refund to the Mentee. You are not paid for a Booking you do not deliver. Repeatedly failing to act may lead to a temporary restriction under clause 27.

10. Mentee Platform Fee

The Mentee currently pays a separate 10% Mentee Platform Fee on top of your Mentor Service Price.

That fee is not deducted from your listed price.

11. GST, tax and reporting

You are responsible for your own income-tax and GST obligations except where the law places an obligation on MyUniMentor.

We may collect and report seller/transaction information where required by law, including under applicable electronic-platform reporting regimes.

12. Payment release

Payouts are made through Stripe Connect to the account you set up in Stripe's onboarding.

You are paid only after:

• - the Mentee confirms the Mentor Service occurred; or
• - an authorised administrator makes an evidence-based payment decision.

There is no automatic payout merely because time passes.

If the Mentee has not responded within 14 days after you mark the Booking complete, CJEL refers it to an authorised administrator and notifies both parties. Silence alone is not confirmation and is not an allegation of misconduct. Each party will ordinarily have three business days to provide evidence, and CJEL will aim to decide within five business days after that. Any further hold must have an identified reason and a notified review date no more than five business days later. CJEL will initiate an approved payout within two business days, subject to a documented legal or payment-provider restriction; Stripe and bank settlement times may follow. A rating or review is never a condition of payment. Statutory payment deadlines prevail.

13. Confirmation is separate from rating

A Mentee must be able to confirm delivery without being forced to rate you.

A rating or review is optional.

14. Disputes

If a Mentee disputes the Booking:

• - payout is placed on hold;
• - both parties may be asked for evidence;
• - an authorised administrator decides the payment outcome;
• - the decision and reasons are recorded.

You must cooperate reasonably with the process.

15. Refunds and chargebacks

If a lawful refund or chargeback occurs after you have been paid, you may owe back the portion properly attributable to your payout.

We may:

• - notify you;
• - give you a reasonable opportunity to respond where the issue is disputed;
• - recover a confirmed negative balance from future payouts to the extent permitted by law.

We will not recover amounts caused by our own error from you unless law permits and the allocation is fair.

16. Reviews

Mentees may publish genuine ratings and reviews.

We may remove content that breaches published rules but will not remove a genuine negative review merely because you disagree with it.

17. Community Contribution

Community Contribution is optional.

You are not required to complete a minimum number of unpaid hours to remain a Mentor.

There is no compulsory roster and no penalty for declining Community Contribution.

Unpaid Community Contribution is limited to 8 hours in any Contribution Week, measured Monday 00:00 to Sunday 23:59 in Australia/Sydney time. The limit restricts participation; it does not restrict recording what actually happened. If actual time exceeds the limit, all time is recorded accurately, an administrator is notified, further unpaid activity stops for that week, and the circumstances, classification and any payment obligations are reviewed. Hours are never moved to another week or erased.

Genuine verified hours remain cumulative over your participation with no lifetime maximum. Time spent teaching or supporting another Mentor during a paid Booking is part of that paid activity and is never also recorded as unpaid Community Contribution. The same elapsed time is not counted more than once because more than one person attended.

18. No substitution for paid operational work

Community Contribution must not be used as a substitute for core operational work that MyUniMentor would ordinarily need to engage staff or contractors to perform.

If MyUniMentor needs you to perform substantial operational, administrative, moderation, sales, support or other productive business work, that work should be separately classified and, where legally required, paid.

19. Student visa work limits

If you hold a visa with work restrictions, you are responsible for complying with those conditions.

MyUniMentor does not promise that unpaid Community Contribution falls outside visa "work".

If Community Contribution legally counts as work, you must count those hours together with all other work you perform when checking your visa conditions.

The 8-hour weekly cap is a MyUniMentor policy and is not a guarantee that your total work complies with your visa.

You should check VEVO and obtain authorised advice if uncertain.

20. Super Mentor status

Super Mentor status recognises experienced Mentors who demonstrate suitable:

• - mentoring quality;
• - integrity;
• - reliability;
• - peer support;
• - Community Contribution;
• - leadership;
• - good standing.

Super Mentor recognition is based on documented service quality, reliability, integrity and peer leadership under criteria published on the Platform, with a reasoned administrator decision and an opportunity for review. There is no compulsory unpaid-hours or free-content threshold for eligibility to receive paid Bookings or for consideration for Super Mentor recognition. Any separate Community Contribution programme operates only for activities whose classification and conditions have been approved before participation.

21. Super Mentor role

A Super Mentor may:

• - be asked by an administrator to observe a session, or to have a New Mentor observe their own session, under clause 7A and only with the Mentee's consent; time spent teaching an observer is part of the paid session and is recorded as paid mentoring with a peer-teaching responsibility, not as unpaid Community Contribution;
• - orient newer Mentors;
• - help a Mentor who asks for advice under clause 7A ("Asking for help"); helping is voluntary, is not a service to a Mentee and does not change who delivers or who is paid;
• - share good mentoring practice;
• - help explain Platform processes;
• - support peer learning;
• - create approved resources;
• - refer concerns to administrators.

A Super Mentor does not automatically have authority to:

• - decide disputes;
• - release or refund money;
• - suspend or deactivate users;
• - access restricted identity/payment data;
• - bind MyUniMentor;
• - speak as a company manager;
• - provide regulated professional advice.

22. Super Mentor benefits

While status is active, benefits may include:

• - 5% Mentor Commission on your own Bookings;
• - status display;
• - a verified contribution and career profile with no lifetime limit on recorded hours (the weekly limit in clause 17 still applies to unpaid activity);
• - merit awards;
• - disclosed ranking advantages.

Status changes apply prospectively and do not reprice confirmed Bookings.

23. Career records

You may request a factual record showing:

• - role;
• - dates;
• - verified Community Contribution Hours;
• - actual peer-support responsibilities;
• - legitimate awards;
• - paid mentoring activity where clearly identified.

You must not alter or misrepresent a record.

24. Safety and professional boundaries

You must:

• - respect Mentee privacy;
• - avoid harassment and exploitation;
• - maintain appropriate boundaries;
• - not use immigration status as leverage;
• - not pursue sexual or romantic contact through coercion, pressure or misuse of the mentoring relationship.

25. Confidentiality

You must not disclose another user's private information except:

• - with permission;
• - to make a good-faith safety/reporting complaint;
• - where required or permitted by law.

26. Insurance

You are responsible for obtaining any insurance reasonably appropriate to your own independent activities unless MyUniMentor expressly confirms coverage.

MyUniMentor may require insurance for specific higher-risk service categories.

27. Temporary restriction

We may temporarily restrict your account where reasonably necessary for:

• - safety;
• - fraud;
• - serious misconduct;
• - verification;
• - payment security;
• - legal compliance.

28. Deactivation

Permanent deactivation should follow the Moderation, Suspension and Deactivation Procedure and any mandatory Fair Work process that applies.

Where practicable, you will receive:

• - notice;
• - reasons;
• - an opportunity to respond;
• - an internal review path.

29. No authority to bind MyUniMentor

Unless separately appointed in writing, you cannot:

• - enter contracts on our behalf;
• - promise refunds;
• - make legal commitments for us;
• - represent that you are our employee or authorised representative.

This clause does not determine statutory worker status.

30. Ending participation

You may stop offering services at any time.

Existing Bookings should be completed or cancelled according to the applicable policy.

Outstanding payment, dispute, refund, confidentiality and record-integrity obligations survive as appropriate.

31. Incorporated documents

The Platform Terms, Privacy Policy, Booking Terms, Cancellation/Refund/Dispute Policy, Code of Conduct and Community Contribution/Super Mentor Policy apply as relevant.