Get practical help from students who have done it
MyUniMentor connects students with other students who share practical experience, knowledge and support. Approved mentors offer sessions that students can book. Platform fees help maintain the website, fund administration and support awards and scholarships as funding becomes available.
- Free to join and to message mentors
- Every mentor is checked by our team
- Payment is released only after you confirm, or after our team reviews it
Who does what
MyUniMentor is first a community: international and local students supporting each other through university. Fees keep the site running and fund awards and scholarships; points, tiers and badges are community recognition and never change what anyone pays or earns.
Mentors
Provide the peer-mentoring service
- Current students, checked by our team
- Describe their services and set their own prices
- Deliver the sessions they accept
Mentees
Choose mentors and book sessions
- Compare mentors' experience, languages and services
- See the full price before booking
- Confirm the session or report a problem
MyUniMentor
Provides the platform and support
- The website, booking tools and messages
- Payment administration through Stripe
- Verification, help, complaints and dispute decisions
Step 1
Browse mentor profiles
Look through current students and narrow the list by university, course, city, language or nationality. Each profile shows the mentor's experience, the languages they speak, the services they offer and when they say they are usually available.
- A New Mentor label means the mentor is new to MyUniMentor, not that they are unchecked
- A Super Mentor badge means our team recognised them for quality and peer support
- Message any mentor for free before you book
myunimentor.com/myUnimentors/home
The filters on the left narrow the directory as you pick.
Step 2
Choose a session and check the total
Each service shows its format (online or in person, one-to-one or group), how long you are booking, and the price. You choose the number of hours; the price is per hour.
For a group session the price is per participant. Each person books and pays for their own place, and everyone in the session hears what is shared. A fixed group time has up to two places.
Browse servicesmyunimentor.com/services/home
Step 3
Book and pay through the platform
Where paid bookings are open, you pay at checkout and your booking goes to the mentor as a request. It is confirmed when the mentor accepts. If they decline, or do not answer within 48 hours, the request lapses and you are refunded in full.
The total is shown before you pay. The mentor's price does not change; our 10% platform fee is added as its own line.
What a one-hour $30 session costs you Mentor Service Price$30.00Platform fee (10%)$3.00Total charged$33.00On your second paid booking: one-time membership+ $10.00The one-time $10 membership is charged once: on your second paid booking, or on your first $0 session if you are not a member yet. It is shown before you pay. It is refunded if the booking that triggered it is cancelled before the session starts.
Step 4
Attend your session
Once your booking is accepted, you and your mentor can exchange meeting details in Messages: a meeting link (online), a meeting place (in person), or contact details if you both prefer. Check the date and the time zone shown on your booking.
Need to cancel or change the time? Message your mentor, or contact us. Refunds follow the Cancellation, Refund and Dispute Policy.
Before you meet Check the date, time and time zone on your bookingExchange the meeting link, place or contact details in MessagesBefore a booking is accepted, Messages hides phone numbers, links and addressesStep 5
Confirm it happened, or report a problem
After the session your mentor marks it complete and you are asked to confirm. Confirming is what releases the mentor's payment. If something went wrong, choose Report a problem instead - the payment is held and our team reviews it.
If you do not respond, nothing is paid automatically. After 14 days our team reviews the booking and tells both of you.
Two separate choices Confirm session occurred - the mentor can be paidReport a problem - the payment is held while our team reviews itNo answer after 14 days? Our team reviews it. Nothing pays out on its ownStep 6
Leave an honest review, if you want to
A review is optional and separate from confirming. It never decides whether the mentor is paid. Honest reviews help the next student choose, and they count towards when a New Mentor label is removed.
Reviews Optional - you can confirm without oneBased on your own experienceNever a condition of payment“Your review is how the next student finds the right mentor.”
What mentoring is, and is not
Mentoring on MyUniMentor is experience-based support from another student. It does not guarantee admission, employment, accommodation or visa outcomes, and it does not replace advice from registered professionals such as migration agents, lawyers, accountants or health practitioners.
What mentors help with
Practical support from someone who has been through it recently.
University start
Settling in
- Arrival essentials: bank, transport, phone
- Their experience of finding accommodation
- Orientation and a tour of campus
Study guidance
Planning your degree
- Choosing subjects, from someone taking them
- How enrolment and university systems work
- Their own experience of applications
Student support
Doing well
- Study habits and strategies
- Clubs, events and meeting people
- Language practice and cultural exchange
Questions people ask first
Does it cost anything to sign up?
No. Creating an account, browsing mentors and messaging them is free. You pay when you book a paid session. A one-time $10 membership is charged on your second paid booking, or on your first $0 session if you are not a member yet.
What exactly am I charged?
The mentor's price for the hours you book, plus a 10% platform fee shown as a separate line, plus the one-time $10 membership when it applies. A one-hour $30 session is $33. Every charge is shown before you pay.
Are there free sessions?
Some mentors offer sessions with a $0 Mentor Service Price. A one-time $10 membership fee applies if you are not already a paid member. The mentor receives no session payment and no share of the membership fee. These sessions depend on mentors choosing to offer them, so they are not always available. Afterwards the mentor may ask you to confirm the time they spent; agree only if it is accurate.
Can a New Mentor take my booking?
Yes. Every approved mentor, including a New Mentor, delivers their own bookings after our team has checked them. The New Mentor label only shows that they are new to MyUniMentor. It is removed after three reviews averaging 4 stars or more.
Can someone else watch my session?
Only with your agreement. Our team sometimes asks if someone may quietly observe a one-to-one session: a team member or a Super Mentor supporting quality, or a new mentor learning. You are told who, why and what they will hear, and you decide on your dashboard. Saying no changes nothing about your booking. Observers do not take part, record or share anything.
What if the session does not happen?
Do not confirm it. Choose Report a problem, or contact us. The payment is held while our team reviews it, and refunds follow the Cancellation, Refund and Dispute Policy.
Do I have to leave a review?
No. A review is optional and separate from confirming the session. It never affects whether the mentor is paid.
Are there awards or scholarships?
MyUniMentor plans to start awards and scholarships from December 2026, funded from platform fees as funding becomes available. Each programme will publish its eligibility, how recipients are selected, the dates and the amount before it opens. Not everyone receives an award or scholarship, and none is payment for unpaid work.
How do I know a mentor is really a student?
Every mentor uploads photo ID and a current academic transcript, and a person on our team reviews them before the profile can be booked.
Ready to find your mentor?
Browse the directory and see who is studying what you are about to start.