Question 1

What services does your platform offer for international students in Australia?

Accepted Answer

Our platform connects international students (mentees) with experienced mentors who provide the following services: • Airport pickup when mentees arrive. • Assistance with setting up phone plans, bank accounts, and public transport cards. • Academic tutoring in various fields of study. • Participation in cultural exchange events to learn and experience Australian culture. • Booking student accommodations before mentees arrive. • Personalized advice on university major selection for students preparing to start their studies. • Guided campus tours, including showing mentees their classrooms and key facilities. For all services, mentees can choose between one-to-one online/face-to-face mentoring sessions or online/face-to-face group services, with price varying accordingly based on the session type and mentors themselves.

Question 2

How do I book an airport pickup service? Can I share the service with others?

Accepted Answer

To book airport pickup: • Register on our platform and search for mentors offering this service. • Choose between one-to-one service and group service (if available). • Provide your arrival details, including flight number, date and time. • Confirm the booking and payment based on the mentor's fee. Group bookings often cost less per person compared to one-to-one services.

Question 3

Can mentors help me set up essentials like a phone plan, bank account, or public transport card?

Accepted Answer

Yes, mentors can guide you through these essential tasks. You can choose: • One-to-one service: personalized assistance tailored to your needs. • Group service: share the session with other students to reduce costs. Check the mentor's profile for pricing and availability.

Question 4

What tutoring services are available, and how are they priced?

Accepted Answer

Mentors can offer tutoring across a variety of disciplines, such as engineering, IT, business and more. Pricing depends on: • The mentor's expertise and qualifications. • Session type: one-to-one online/face-to-face tutoring or group online/face-to-face tutoring. One-to-one sessions are more personalized, while group sessions are more affordable. Fees are listed on the specific service page.

Question 5

What are the cultural exchange events, and how do I join?

Accepted Answer

Cultural exchange events introduce international students to Australian cultures through local festivals, food tours, or sports events. To join: • Browse the cultural exchange event service category on our platform. • Contact a mentor who offers this service. • Choose between one-to-one participation or group participation. • Confirm the booking and complete the payment through the platform. Group participation often offers a cost-effective way to experience events while connecting with other mentees.

Question 6

Can mentors help me arrange accommodation before I arrive in Australia?

Accepted Answer

Yes, mentors can assist with finding and booking student accommodations. Here is how it works: • Browse the Accommodation Assistance service category, or check the service list directly for this option, or select a mentor offering this service. • Share your preferences, including locations, budget, type of accommodation, etc. • Choose between one-to-one or group consultation. • Confirm your booking and complete the payment through the platform. Group consultation typically costs less, while one-to-one services offer personalized assistance tailored to your needs.

Question 7

How do mentors assist with university course and major selection?

Accepted Answer

Mentors experienced in various academic fields provide personalised advice based on your strength, interest, and career goals. Options include: • One-to-one online/face-to-face sessions: in-depth discussion tailored to your needs. • Group online/face-to-face sessions: broader advice for multiple mentees. Pricing details are available on mentor profiles.

Question 8

What does the campus tour service include?

Accepted Answer

The campus tour service is designated to help you familiarize yourself with your university. Mentors will: • Guide you through the campus. • Show your key facilities, such as libraries, cafeterias, and student services. • Identify your lecture halls and classrooms. Choose between one-to-one tours (personalized) and group tours (economical).

Question 9

How do I select and book a mentor for my needs?

Accepted Answer

To book a mentor: • Sign up on our platform and complete your profile. • Use filters to search for mentors based on services, expertise, and pricing. • Choose one-to-one, group, online, or face-to-face services based on your preference. • Confirm the booking and make the payment online.

Question 10

How much do mentor services cost?

Accepted Answer

The cost of services varies depending on: • The mentor's qualifications and experience. • The type of services, such as airport pickup, tutoring, etc. • Session type: one-to-one sessions are priced higher than group sessions, face-to-face sessions are often priced higher than online sessions. • Ratings and reviews from previous mentees, as highly-rated mentors may charge more for their services. Pricing is transparently listed on mentor profiles, allowing you to choose based on your needs and budget.

Question 11

Can I become a mentor on this platform?

Accepted Answer

Yes. If you are an experienced student or professional in Australia, you can apply to become a mentor. Here's how: • Complete the mentor application form on our website. • Define the services you offer and set your fees for one-to-one, group, online and face-to-face sessions. • Once approved, start connecting with mentees and earning.

Question 12

Does your platform have a customer service hotline or online support?

Accepted Answer

Yes, our platform provides online support to assist users (mentees). You can reach out to our support team through the Contact Us section on our website for prompt assistance.

Question 13

What do I do if I face challenges and need additional support?

Accepted Answer

If you need help, you can: • Visit the Contact Us section in the footer of our website. • Submit your questions and concerns directly to us. • Our support team will review your query and respond promptly to resolve your issue. We're here for you all the time.

Question 14

What are your business hours?

Accepted Answer

Our platform operates 24/7 to accommodate international students' needs at any time. However, mentees need to schedule sessions with mentor directly, as availability depends on the mentor's schedule and can be arranged through our platform.

Question 15

How do I reset my password?

Accepted Answer

To reset your password, click on the "Forget Password" link on the login page, enter your registered email address, and follow the instructions sent to your email.

Question 16

Can I delete or deactivate my account?

Accepted Answer

Yes, to delete or deactivate your account, please contact our support team through the "Contact Us" section on our website. Our team will process your request, and once the operation is complete, a confirmation email will be sent to your registered email address, notifying you that your account has been successfully deleted or deactivated.

Question 17

Does your platform support third-party logins, such as Google, Facebook, etc.?

Accepted Answer

Yes, our platform supports third-party logins. Users can register or log in directly through Google, Facebook, or Instagram, in addition to using their email address to create an account.

Question 18

Are there operational guides or video tutorials available?

Accepted Answer

Yes, we provide step-by-step guides and video tutorials to help users navigate the platform effectively. These resources are available in the "How it works" section of our website.

Question 19

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit and debit cards, UnionPay, MasterCard, and digital payment platforms, such as Alipay. Please check the payment options during checkout for further details.

Question 20

What is your refund policy?

Accepted Answer

Refund requests are evaluated on a case-by-case basis, depending on the mentor's policies and the service type. Please refer to the refund policy outlined in our Terms and Conditions.

Question 21

How do you protect user privacy?

Accepted Answer

We prioritize user policy by encrypting all sensitive data and adhering to strict data protection regulations. Your information will not be shared with third parties without your consent.

Question 22

What are your terms of use and privacy policy?

Accepted Answer

Our terms of use and privacy policy outline your rights and responsibilities while using the platform. These documents can be found at the footer of our website.

Question 23

I'm new to this platform, where should I start?

Accepted Answer

Begin by creating an account, then browse through our service categories or mentor list to find the service that fits your needs. You can also refer to our video tutorials for a quick start.

Question 24

Does the platform support multiple languages?

Accepted Answer

Yes, the platform is available in multiple languages, including English, Chinese, Korean, Spanish, etc.

Question 25

Can I get a receipt for my payment?

Accepted Answer

Yes, you will receive an electronic receipt upon completing payment. For any issues, contact our support team.

Question 26

How can I share my experience or provide feedback about the platform?

Accepted Answer

You can submit your feedback about the platform through the Contact Us section. If you wish to provide feedback about a mentor, you can do so after purchasing and using the service, where you'll receive a prompt to evaluate this mentor.

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